Product support

ScanGenAI Support

Need help with ScanGenAI? Email hello@leonfrontier.com with your platform, app version, and a description of what happened — without attaching confidential source documents.

01

Image OCR

Choose an image from the camera or gallery and submit it for text extraction. Image clarity, orientation, handwriting, and language all affect accuracy.

02

Document questions

Upload a supported PDF, wait for processing to finish, then ask questions grounded in that document. Always verify generated answers against the original.

03

Audio transcription

Record or upload supported audio and keep the app available while the queued job starts. Background noise and overlapping speakers affect results.

04

Jobs that stall

Processing runs in the background, so a large file can take longer than a small one. If a job has not progressed after a reasonable wait, retry it, and email support with the approximate time and file type if it fails again.

05

Delete your account

Use the in-app account deletion action under Profile or Settings. If you cannot access the app, email support from the address associated with the account.

Still need help?

hello@leonfrontier.com